Why can't member X create an account / log in?

These steps apply for members trying to create new accounts, or for members who have been successfully logging in, but mysteriously lose access.

1. Your church must be subscribed to Adjace in order for non-administrators to create accounts or log in.

2. Adjace verifies membership by e-mail address.  Check whether the member is using the same e-mail address you have on file.

3. If the member in question is using the same address, then verify these conditions:

• The member's People record is not 'inactive'
• That his membership type is selected for display (go to Settings >> Settings, then go to People).
• That his campus is selected for display (go to Settings >> Settings, then go to People).
• That member logon is enabled (go to Settings >> Settings, then go to Features).
• The person is using the proper url (e.g. calvarybiblechurch.adjace.com) to log on.

When you run into this situation, you can use the Access Check tool in your administration portal to automatically check for the required conditions and get an explanation about why a user can or cannot access the directory.